Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.
View Use Case
In today’s world, brand crisis can emerge without warning. It’s critical that employees feel prepared to take on sensitive communication challenges.
Celeste Headlee offers 10 ways to have a better conversation.
Companies today face two important questions:
• How can I ensure the success of my team, my organization, and myself during difficult times?
~ and ~
• How do I get the support I need, and how can I effectively support others?
The secret to success boils down to what we’ll call “Nurturing Communication.”
