Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.
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For Better or Worse, How Well You Speak Determines Your Success
Successful salespeople have the two essential Cs: Communication and Confidence. Ensure sales teams feel confident in their product knowledge and communication skills before they make a pitch.
What it is , What It Costs, And How to Prevent It
Communication Skills Preventing Harassment Workplace Mistreatment
